FAQs

We are a friendly, independent, British, family-run company which operates (for now) online. We founded Bumble Baby Boutique in 2018 and we’ve been growing and improving ever since! We are quite experienced in handpicking quality products and delivering them to you and we take pride in offering exceptional customer service, no matter what. Our company and base of operations is in Derby, UK, and all orders to the UK are sent from Bristol, UK.

At this time we aren’t able to offer gift wrapping and sadly we are no longer able to include personalised messages. We were previously able to offer personalised cards but as we recently switched our fulfilment service (in order to offer faster shipping times) we unfortunately don’t have this option anymore. However if you would like a gift sent directly to the recipient you can rest assured that there is no paperwork or pricing included with any order as standard. Please see below for packaging and presentation info!

All of our products are presented in draw-string organza bags, apart from our 100% cotton muslins, which are packaged in cloudy protective zip bags. In each parcel we include two branded cards, one thanking you for your order and the other advising on how to best care for your new muslin or blanket. The outer packaging that we use for orders in the UK is fully recyclable cardboard.

Good news, we're offering FREE delivery on all UK orders over £20! For orders under £20 we charge a small fee of £2.95 for delivery. 

All orders within the UK are dispatched from the UK with either Hermes or Royal Mail and should arrive within approximately 2-5 working days from time of placing your order. Please allow an extra 1-2 days for delivery as we are experiencing delivery delays due to the pandemic.

For shipping costs and times outside of the UK please see our international shipping times below.

We sure can! Our international charges and delivery times are as below:

Destination	Service	Price	Delivery Times
Europe	Tracked	Free	20-40 days
Canada	Tracked	Free	15-30 days
USA	Tracked	Free	15-30 days
Australia	Tracked	Free	15-30 days
New Zealand	Tracked	Free	15-30 days
China	Tracked	Free	2-3 working days
Hong Kong	Tracked	Free	3-5 working days
Japan	Tracked	Free	15-30 days
Singapore	Tracked	Free	15-30 days
Thailand	Tracked	Free	15-30 days
Vietnam	Tracked	Free	15-30 days
Dubai	Tracked	£4.95	15-30 days

These are the most frequent international destinations but we can send to lots of other places as well. If you would like to ship somewhere which isn't on our list please feel free to get in touch at contact@bumble-babies.co.uk and we will be happy to let you know if we can ship there and if there will be any extra charge.

Orders outside of the UK are despatched from our sister warehouse which is located in China. All orders despatched from China are packaged exactly the same way inside as our UK orders and include our branded cards but the outer packaging may vary due to local restrictions.

Please be aware when ordering of any potential import duty or import VAT which may be applicable in your country. For example when importing to the UK all parcels with a value of over £135 are subject to import duty tax on delivery (just an example, this won’t be applicable on orders within the UK). Please be aware that every country has different regulations and it will be the customer’s responsibility to be aware of any additional taxes (if any) which may be added by customs in the receiving country. For orders to China and Hong Kong there will be no extra tax or VAT applicable.

Simply return to the page of the product you bought and scroll down to find the review button. We also love Instagram tags, and you can recommend us on our Facebook page through this link - https://www.facebook.com/pg/BumbleBabyBoutiqueLTD/reviews. 

Of course, if you're dissatisfied in any way we would much prefer you contacted us first directly in order to give us a chance to make it right. We're quite good that way!

Our guaranteed cancellation policy lasts an hour and unfortunately after that it will be in processing and we may not be able to cancel it but if you quickly send us an email at contact@bumble-babies.co.uk as soon as possible we will certainly try our best! 

If the order has been processed and dispatched to an incorrect or incomplete address then we unfortunately cannot take responsibility for incorrectly addressed items.

The most common reason for this is that the email address for the account has been misspelled as we send order confirmations for every order. However sometimes our emails end up in spam folders, so if you can't find any notifications in your inbox please check in there first and remove them from your spam so that our future emails such as shipping and delivery notifications get through.

If you still can't find it in there please get in touch at contact@bumble-babies.co.uk and we can easily rectify the issue and resend all your emails!

If you used a discount code and it hasn't applied then we're very sorry! Unfortunately it's impossible to diagnose what the problem might have been as we didn't see it but if you're eligible for the discount (for example if it hasn't expired etc) we're happy to refund the difference in these cases, simply drop us a line with your name and order number to contact@bumble-babies.co.uk

If that's the case then we're very sorry to hear it! Please let us know immediately at contact@bumble-babies.co.uk and we will definitely organise a solution.

You can earn points for lots of different activities. When you sign up to the loyalty scheme you get 50 free points! If you share on social media (Facebook, Twitter, Instagram) you get 50 points. If you have a birthday we will give you 100 points on us! When you place an order you will receive 5 points for every £1 you spend!

Of course you can! We get notified of any payments you make even before you sign up. We will backdate your purchases as soon as possible.

Just send us an email at contact@bumble-babies.co.uk and we'll be in touch within 48 hours!