Help Center

Orders usually take between 7-14 business days to arrive, but if it has taken longer than this or you're worried about your order then you can either check out our Tracking page for more info or contact us directly at contact@bumble-babies.co.uk. Tracking is available on most orders but there is occasionally some delay in them being activated. 

Please don't worry if this happens. We have lots of different suppliers and each one does things a little differently. You can click the tracking number in the shipping confirmation to find out a little more about where your other parcel is!

Good news - we offer free shipping to almost every part of the world! If you're being charged for shipping at the checkout please don't hesitate to get in touch and we can calculate a more accurate shipping cost for you.

Quickly send us an email to contact@bumble-babies.co.uk as soon as possible so we can change your address for you. We will try our best to get your address changed but if the order has been processed and dispatched then we cannot take responsibility for incorrectly addressed items.

We ask you triple check your address during the checkout process to make sure this doesn't happen. If it is delivered to an incorrect address that you have supplied to us we unfortunately cannot take responsibility for any lost items.

You can earn points for lots of different activities. When you sign up to the loyalty scheme you get 50 free points! If you share on social media (Facebook, Twitter, Instagram) you get 50 points. If you have a birthday we will give you 100 points on us! When you place an order you will receive 5 points for every £1 you spend!

Of course you can! We get notified of any payments you make even before you sign up. We will backdate your purchases as soon as possible.

Contact us at contact@bumble-babies.co.uk for any business enquiries.

Contact us at contact@bumble-babies.co.uk for any business enquiries.

Simply return to the page of the product you bought and scroll down to find the review button. Or even better, you could make a post on Facebook or Instagram (preferably with a picture!) and tag us. Of course, if it is a bad review we would much prefer you contacted us first directly in order to give us a chance to make it right. We're quite good that way.

If that's the case then we're very sorry to hear it! Please let us know immediately at contact@bumble-babies.co.uk and we will definitely organise a solution.

Our cancellation policy lasts an hour. Unfortunately after that it will be in processing with our supplier and we won't be able to cancel it, but you can still contact us if you wish at contact@bumble-babies.co.uk.

Please contact us as soon as you realise at contact@bumble-babies.co.uk and we should be able to organise an exchange.

Click this link to be taken to the contact form - https://bumble-babies.co.uk/pages/customer-feedback