FAQs

Orders usually take between 7-14 business days to arrive* but if it has taken longer than this or you're worried about your order then you can either check out our Tracking page for more info or contact us directly at contact@bumble-babies.co.uk. Please bear in mind that orders to mainland Europe, Australia, New Zealand and the USA usually arrive in about a month. Tracking is available on most orders but there is occasionally some delay in them being activated.

Good news - we offer free shipping to almost every part of the world! If you're being charged for shipping at the checkout please don't hesitate to get in touch and we can calculate a more accurate shipping cost for you.

Quickly send us an email to contact@bumble-babies.co.uk as soon as possible so we can change your address for you. We will try our best to get your address changed but if the order has been processed and dispatched then we cannot take responsibility for incorrectly addressed items.

We are processing and dispatching orders as quickly as ever however some orders may be delayed by a week or more in transit as there has been a significant reduction in flights due to the pandemic and lack of staff. 

If your order has taken longer than 14 business days to arrive (or a month for orders to mainland Europe, Australia, New Zealand or the USA) or the tracking has not been updated in over a week please get in touch at contact@bumble-babies.co.uk.

Simply return to the page of the product you bought and scroll down to find the review button. We also love Instagram tags, and you can recommend us on our Facebook page through this link - https://www.facebook.com/pg/BumbleBabyBoutiqueLTD/reviews. 

Of course, if you're dissatisfied in any way we would much prefer you contacted us first directly in order to give us a chance to make it right. We're quite good that way!

The most common reason for this is that the email address for the account has been misspelled as we send order confirmations for every order. However sometimes our emails end up in spam folders, so if you can't find any notifications in your inbox please check in there first and remove them from your spam so that our future emails such as shipping and delivery notifications get through.

If you still can't find it in there please get in touch at contact@bumble-babies.co.uk and we can easily rectify the issue and resend all your emails!

If you used the discount code 2BLAMUS50 to purchase two items and it hasn't deducted 50% off the cheapest item then we're very sorry! Unfortunately it's impossible to diagnose what the problem was as we didn't see it but we're happy to refund the difference in these cases, simply drop us a line with your name and order number at contact@bumble-babies.co.uk

If that's the case then we're very sorry to hear it! Please let us know immediately at contact@bumble-babies.co.uk and we will definitely organise a solution.

Our guaranteed cancellation policy lasts an hour. Unfortunately after that it will be in processing and we might not be able to cancel it, but please still feel free to contact us at contact@bumble-babies.co.uk.

Please contact us as soon as you realise at contact@bumble-babies.co.uk and we should be able to organise an exchange.

You can earn points for lots of different activities. When you sign up to the loyalty scheme you get 50 free points! If you share on social media (Facebook, Twitter, Instagram) you get 50 points. If you have a birthday we will give you 100 points on us! When you place an order you will receive 5 points for every £1 you spend!

Of course you can! We get notified of any payments you make even before you sign up. We will backdate your purchases as soon as possible.

Just send us an email at contact@bumble-babies.co.uk and we'll be in touch within 48 hours!